Legal — Last updated 28 August 2026
Privacy Policy
This Privacy Policy describes how NutriPeak (nutripeak.info) collects, uses, and discloses your personal information when you visit or make a purchase from our site. We are committed to protecting the privacy of our visitors and customers in accordance with UK data protection laws, including the UK GDPR.
01 — Scope
What we collect
Information you share directly and technical data gathered when you browse the site.
Jump to section02 — Usage
How we use it
Processing orders, account communication, and site improvements with your consent.
Jump to section03 — Rights
Your controls
Access, correct, delete, or object to processing under UK data protection law.
Jump to sectionSection 01
Data Collection
We collect information that you provide directly to us, such as your name, email address, shipping address, and payment information when you place an order. We also collect certain technical data automatically, including your IP address, browser type, and information about how you interact with our website.
When you browse the catalog, search for products, add items to your cart, or complete a purchase, you share details that allow us to fulfil your request. This includes the information you enter at checkout and any preferences you save if you create an account.
Direct Input
- ·Full name and email address
- ·Shipping and billing address
- ·Order details and product selections
- ·Account login credentials if registered
Automatic Data
- ·IP address and browser type
- ·Pages visited and time spent on site
- ·Referring website or search source
- ·Device identifiers and screen resolution
Section 02
Use of Information
The information we collect is used to process your orders, communicate with you regarding your purchases, and improve the functionality of our website. We may also use your data to send you marketing communications if you have provided your explicit consent to receive them.
Your data helps us keep the store running. Order details go to our fulfilment partners so your parcel reaches the right address. Email addresses let us send you order confirmations and shipping updates. Aggregated browsing data helps us understand which product categories are visited most, so we can keep stock levels relevant and improve how the shop is organised.
We use your name, address, and payment details to fulfil purchases, confirm orders, and arrange delivery through our shipping partners.
Your contact details allow our support team to respond to questions about products, orders, and account matters.
Aggregated and anonymised browsing data helps us understand which pages are useful, where visitors encounter friction, and how the shop performs.
With your explicit consent, we may send newsletters and product updates. You can withdraw consent at any time via the unsubscribe link in each email.
Section 03
Sharing & Disclosure
We do not sell your personal information to third parties. We share your data only with service providers who assist us in operating our business, such as payment processors and shipping companies. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
When you place an order, certain information needs to reach the companies that help complete your purchase. Payment processors handle transaction data, shipping carriers receive your delivery address, and our hosting provider stores the site itself. Each of these partners operates under agreements that limit how they can use your information and require them to keep it secure.
Who we share with
Payment Processors
Handle transaction authorisation and settlement. They receive only the data needed to complete your payment.
Shipping Carriers
Receive your name, delivery address, and order tracking reference to dispatch and deliver your parcel.
Hosting & Infrastructure
The platform that runs nutripeak.info stores order records and account data on secure servers.
Email Service Providers
Send order confirmations and, if you have opted in, newsletters on our behalf using your email address only.
Section 04
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. All financial transactions are processed through secure, encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our security practices include encrypted connections for data in transit, access controls that limit which staff members can view order data, and regular reviews of how information is stored. Payment card details are handled by our payment processor and are not stored on our own servers. While we work to keep your data safe, you also play a role: use a strong, unique password for your account and contact us if you notice anything unexpected.
Encrypted Transit
All data sent between your browser and our site uses TLS encryption.
Access Controls
Staff access to personal data is limited to those who need it to fulfil orders.
No Stored Cards
Payment card numbers are processed by our payment provider, not held by us.
Section 05
Your Rights
Under UK law, you have the right to access the personal information we hold about you, to request that it be corrected or deleted, and to object to certain types of processing. If you wish to exercise any of these rights, please contact us at [email protected].
You can also withdraw any consent you have given for marketing communications at any time. We will respond to your request within one month of receiving it. If you have an account, you can update your contact details and delivery addresses directly by logging in. For any request involving your personal data, we may need to verify your identity before proceeding.
Request a copy of the personal data we hold about you and information about how it is used.
Ask us to correct any inaccurate or incomplete personal information we hold about you.
Request that we delete your personal data when it is no longer necessary for the purpose it was collected.
Object to processing based on legitimate interests or for direct marketing purposes.
Receive your personal data in a structured, machine-readable format and have it transferred to another provider.
Section 06
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, it is securely deleted or anonymized.
Order records are typically kept for the duration required by UK tax and accounting rules, after which they are removed or anonymised. Account data remains for as long as your account is active; if you close your account, we will delete your profile information within a reasonable period, subject to any legal retention obligations. Marketing preferences are retained until you ask us to remove them.
Kept for the duration of your order lifecycle, plus the return window from our Returns & Refunds policy.
Retained while your account is active. Deleted or anonymised after account closure, subject to legal hold requirements.
Consent and preference records kept until you withdraw consent or ask us to delete them.
Transaction records held for the period required by UK accounting regulations, then securely deleted.
Section 07
Frequently Asked Questions
How do I opt out of marketing emails?
You can click the unsubscribe link at the bottom of any marketing email we send, or contact us directly to update your preferences. We will process your opt-out request promptly and remove you from our marketing list. If you have an account, you can also manage your communication preferences in your account settings.
Do you use cookies to track my activity?
Our site uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the shop. You can control cookies through your browser settings. Our full Cookie Policy explains what each cookie does and how to manage it.
What should I do if I believe my data has been misused?
Contact us at [email protected] with the details and we will investigate. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, if you are not satisfied with how we have handled your information.
How long does it take to respond to a data request?
We aim to respond to all requests concerning your personal data within one month of receiving them. If a request is complex or you submit several at once, we may extend this period by a further two months and will let you know within the first month.
Questions about this policy?
Contact NutriPeak
If you have any questions about how we handle your personal data, write to us using the details below. Our team is available Monday to Friday, 9:00 to 18:00.