Shipping and Delivery Information
NutriPeak provides reliable and timely delivery across the United Kingdom. Once you choose to support your daily wellness with our supplements, you want them to arrive quickly and in perfect condition. This page outlines our shipping methods, expected timeframes, and the costs associated with getting your order to your door.
From our Leeds facility to your door
Every NutriPeak order is packed and dispatched from our warehouse in central Leeds. We aim to move your supplements out the door as quickly as possible while keeping packaging secure.
Same-Day Dispatch
All orders placed before 2:00 PM GMT on business days are processed and dispatched the same day. Orders placed after this time, or on weekends and bank holidays, are processed on the following business day.
We focus on speed in the warehouse so your items spend as little time sitting on a shelf as possible. You will receive a confirmation email with a tracking number as soon as the package leaves our hands.
2–4 Business Days
Our standard delivery option for UK addresses typically takes two to four business days from dispatch. We use reputable couriers such as Royal Mail and DPD to make sure your package is handled with care and reaches you safely.
Standard delivery is the most economical option and qualifies for free shipping when your order value exceeds the threshold displayed on our homepage.
1–2 Business Days
When you need your supplements sooner, our express option aims for delivery within one to two business days from dispatch. This is a good choice if you are running low on your daily essentials and want a faster turnaround.
Express shipping costs are calculated at checkout based on the weight of your order. You can compare both options before finalising your purchase.
Calculated at checkout, transparent before you pay
Shipping costs are calculated at checkout based on two factors: the total weight of your order and the delivery speed you select. You will see the exact shipping charge before you enter any payment details, so there are no surprises at the final step.
We offer free standard shipping on all UK orders above a certain value, which makes it easier to stock up on your daily essentials in a single order. The precise free-shipping threshold is clearly displayed on our homepage and may be adjusted during seasonal promotions.
If your order is below the free-shipping threshold, standard UK shipping remains affordable, and you can always upgrade to express delivery at checkout if you prefer a faster turnaround.
Order weight
Heavier parcels cost slightly more to ship.
Delivery speed
Standard is cheaper; express is faster.
Know exactly when to expect your supplements
Every order we ship includes a tracking number, sent to you by email the moment your package leaves our Leeds facility. You can use this number on the courier's website to follow your delivery from warehouse to doorstep.
We send tracking information to the email address you provide at checkout, so please make sure it is correct. If you have an account with us, you can also view your recent orders and their tracking status from your order history.
Tracking updates typically appear within a few hours of dispatch. During peak periods or busy shipping days, there may be a short delay before the courier's system shows the first scan.
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Step 1
Order confirmation
Sent immediately after checkout to confirm your purchase.
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Step 2
Dispatch notification
Email with your tracking number once the parcel leaves Leeds.
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Step 3
Live tracking
Follow your package on the courier's website until it arrives.
Shipping beyond the UK
International orders packed with the same recyclable, protective materials as our UK deliveries.
While our primary focus is the United Kingdom, we do offer shipping to select international destinations. International shipping times and costs vary significantly depending on the destination country and local customs procedures, so we calculate these at checkout based on your specific address.
Please be aware that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient. NutriPeak has no control over these charges and cannot predict what they might be. We recommend checking with your local customs authority if you are unsure whether duties apply to supplements shipped from the UK.
If an international destination is not available at checkout, we are currently unable to ship there. You are welcome to contact our support team at [email protected] to ask whether an exception can be made or to be notified if we expand to your region in the future.
Varies by destination and local customs. Calculated at checkout.
Based on parcel weight, destination, and chosen speed.
Import duties and local taxes are the recipient's responsibility.
Only select destinations appear at checkout. Contact us to enquire.
Durable, recyclable, right-sized
We use durable, recyclable packaging to protect your supplements during transit. Our mailers and boxes are chosen to keep products secure without excess material, and we aim to use the smallest possible box or mailer for each order to reduce waste and lower our carbon footprint.
If you receive a damaged package, please take photos of the outer box and the product inside, then contact our support team immediately. We will work with the courier to understand what happened and resolve the issue for you as quickly as we can.
We are always reviewing our packaging suppliers to find options that balance protection with a smaller environmental footprint. If you have feedback about how your order arrived, we welcome hearing from you.
Getting your order to the right place, on time
Address Accuracy
It is the customer's responsibility to provide an accurate and complete shipping address at checkout. We cannot be held responsible for orders delivered to the wrong address if the information provided was incorrect.
If you notice an error in your address after placing an order, please call us at +44 113 496 7350 immediately. If we catch the error before the package leaves our Leeds facility, we can usually update the delivery address. Once the order is dispatched, changes are no longer possible and you may need to contact the courier directly.
Double-check your postcode, flat or unit number, and any business names before confirming your order. A few seconds of review can save a delivery detour.
Delivery Issues and Delays
While we work hard to hit every delivery estimate, occasional delays happen due to severe weather, industrial action, or other circumstances outside our control. In these cases, we work directly with the courier to get your order moving again as soon as possible.
We appreciate your patience and understanding during these rare events. If your tracking has not updated for several business days or the estimated delivery window has passed, please reach out to our support team and we will follow up with the courier on your behalf.
You can contact us by phone at +44 113 496 7350 Monday through Friday, 9:00–18:00, or by email at [email protected].
Delivery questions, answered
What is the latest time to order for same-day dispatch?
Orders placed before 2:00 PM GMT on business days are processed and dispatched the same day. Orders placed after this time, or on weekends and bank holidays, are processed on the following business day.
Which couriers do you use for UK delivery?
We use reputable couriers including Royal Mail and DPD. The courier assigned to your order depends on the delivery speed you select and the size and weight of your parcel. You will see the courier name in your dispatch email.
How do I qualify for free standard shipping?
Free standard shipping is available on UK orders above a certain value. The current free-shipping threshold is displayed on our homepage. If your order total meets or exceeds this amount, the standard UK shipping option will be free at checkout.
Can I change my delivery address after ordering?
If you notice an error in your address after placing an order, call us at +44 113 496 7350 immediately. If we catch the error before the package leaves our Leeds facility, we can usually update the address. Once the order is dispatched, the courier handles any redirection.
Are international orders subject to import duties?
Yes, international orders may be subject to local import duties and taxes, which are the responsibility of the recipient. NutriPeak has no control over these charges and cannot predict their amount. We recommend checking with your local customs authority for guidance.
What should I do if my package arrives damaged?
Take photos of the outer packaging and the product inside, then contact our support team immediately. We will work with the courier to resolve the issue as quickly as possible. You can reach us by phone at +44 113 496 7350 or by email at [email protected].
Our Leeds team is ready to help
Whether you need to update a delivery address, track a delayed order, or ask about international shipping to your region, our support team is available Monday to Friday, 9:00–18:00.
12 Park Row
Leeds LS1 5HD
United Kingdom